Introduction A high-performance call centre relies on a central tool: CRM (Customer Relationship Management). Properly integrated, it transforms your customer relationships and makes the work of your agents easier. 1️⃣ Centralising information With a CRM, all your customer data is grouped together: ✔ Call history ✔ Emails sent ✔ Orders and complaints At Gate Prospector, every...
Introduction Telemarketing remains an essential tool for developing your customer portfolio. In 2025, prospects' expectations are changing: you need to combine performance, ethics and technology. Gate Prospector shares its recommendations. 1️⃣ Target your audience properly The basis of successful telemarketing: a qualified, up-to-date contact file. ✔ Segment your prospects according to their profile ✔ Personalise...
Introduction Outsourcing your call centre is a key decision for any company looking to optimise customer relations and control costs. But how can you be sure to choose the right service provider? Gate Prospector reveals the essential criteria for making the right choice. 1️⃣ Sector expertise Not all call centres offer the same skills. 👉 Before signing a contract,...
Outsource your customer relations, teleprospecting and multi-channel support to a reliable partner based in Tunisia. We support your growth by offering solutions tailored to your business sector.
